Acceptable Use Policy

It applies to every customer, administrator, office user and driver who uses Tachyo. The customer is responsible for making sure its users follow it.

You must not use Tachyo to:

• break any law or regulation, or help anyone else to;
• enter false, misleading or fabricated records, including invented shifts, inspections, receipts, delivery proofs or signatures;
• use mock-location or GPS-spoofing tools, alter the app, or otherwise manipulate location or time records;
• upload material that infringes someone else’s intellectual property, privacy or other rights, or that you have no right to use;
• upload malware or anything designed to harm systems or data;
• enter special category data (such as health information) or criminal-offence data in notes, reasons or other free text;
• harass, threaten or defame anyone in notes or other free text; or
• get a signature from a delivery recipient other than for the purpose of proving the delivery.

3.1 Do not use the app while driving. Drivers must not hold or operate a phone while driving. Clock in or out, complete checks, photograph receipts and handle loads only when the vehicle is safely stopped and it is legal to do so. Nothing in the app asks you to take a risk.

3.2 Employers. Employers must not set expectations, targets or pay settings that encourage drivers to use their phone while driving or to ignore rest breaks, speed limits or other safety rules.

You must not use Tachyo to:

• track anyone who has not been told they are tracked, or outside their working time;
• monitor anyone in a way that breaches data protection, employment or human-rights law; or
• make a pay deduction or take disciplinary action based only on an automatic flag, alert or calculation without a person checking the record and giving the individual a chance to respond.

See Clause 8 of the Customer Terms for an employer’s duties.

You must not, and must not try to:

• access another person’s account, another customer’s data or any part of our systems you are not authorised to use;
• scan, probe or test the security of the platform, or run penetration tests, without our prior written permission;
• interfere with, overload or disrupt the platform, or use automated tools to collect data from it (scraping), other than through features we provide;
• reverse-engineer or copy the software;
• share a PIN or password, or let another person use your account;
• resell the service, run a bureau for other hauliers, or provide access to anyone outside your own business, without our written consent; or
• get around plan limits or the way drivers are counted.

If we reasonably believe this policy has been broken, we may remove content, suspend or end access, and report unlawful activity to the authorities, in line with Clause 6.6 of the Customer Terms. Where we can, and where it is safe and lawful, we will tell the customer what happened and give it the chance to put it right first. An employer decides what, if anything, happens to a driver who breaches this policy.

To report misuse, or a security weakness you have found, email support@tachyo.co.uk with “Security” in the subject. Please give us reasonable time to fix a weakness before you tell anyone else, and do not access or change other people’s data while investigating. We will not take action against someone who reports a weakness in good faith and follows these rules.